EU consumers have expressed their opinions on the performance of 51 key consumer markets in an annual survey of the European Commission. The annual outcome of this massive survey conducted in all member states is called The EU Consumer Scoreboard and it has been published by the EC today.
The key findings reveal consumer’s dissatisfaction with banking services which remain the worst performing group of markets. Secondly, telecommunications markets score low as well. Energy markets were mainly criticized for their low possibility of choice, comparability and switching suppliers. The largest decreases were measured in sectors of postal services and public transport, which is probably connected mostly with austerity measures. Finally, the market for second-hand cars achieved very low scores on trust, comparability and problems with services.
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