The 14th Annual ACI EUROPE Best Airport Awards were announced on 20 June during the Gala Dinner of the joint ACI World / 28th ACI EUROPE General Assembly, Congress & Exhibition, hosted by Brussels Airport.
The Awards cover 4 traffic categories of airport and aims to recognise achievement in core activities such as customer service, facilities, retail, security, community relations and environmental awareness and operations.
The first award, recognising airports in the ‘under 5 million passenger’ category, went to Tallinn Airport for its ambitious large-scale expansion and reconstruction of the airside area with no major operational disruption.
The joint winners of the ‘5-10 million passenger’ category were Bristol Airport and Seville Airport. Bristol Airport was selected for its continued investments in infrastructure, staff training and increased public transport links.
Seville Airport distinguished itself with its active policy to promote its connectivity and for its “Connecting Seville to the World” project where all the agents involved cooperate to develop the airport traffic. The airport was also chosen by the judges for its improvements in security in particular, with increased skilled security staff and passenger assistance.
This year’s award in the ‘10-25 million passenger’ category went to Hamburg Airport for its innovative additional services to increase the passenger experience and its commitment to environment (e.g. charging stations for electric cars and wild bees protection). The judges considered how the airport excels in its community relations, by providing strong support to local NGOs and getting involved with local residents very often
The highly commended airport in this category was Prague Airport.
In the category for airports with ‘over 25 million passengers’, this year’s ACI EUROPE Best Airport Award went to Rome Fiumicino Airport. The airport won praise from the judges for its smart terminal re-design and its strong focus on the development of new markets and new routes. This has contributed to strengthening the competitiveness of Rome as a tourist destination.
Full press release is attached below.
13th August 2020
12th August 2020