15th April 2020

No Rebooking Fees

Therefore, for all existing and new individual bookings made before 30 April 2020 with a return date on or before 30 June 2020, we will process the first change of travel dates free of charge.

You can change the dates free of charge if:

  • You have an existing reservation or book a flight until or on 30 April 2020
  • Your flight is scheduled to be operated from 13 March to 30 June 2020 (incl.)
  • The replacement flight is to take place until or on 31 December 2020
  • The flight is operated by Smartwings or Czech Airlines
  • You request the rebooking more than 24 hours prior to the scheduled departure

Please contact your ticketing agent to make changes to your booking.

If the original fare is no longer available, you can rebook your flight to a later date subject to a surcharge equal to the difference in fares. Other conditions comply with the rules and regulations of the respective price package. 

All additional services purchased for the original date of travel will be transferred to the new travel date with the exception of services provided by our contractual partners (e.g. insurance, hotel reservations, car rentals, etc.).

You can change your reservation via the MyBookings section of our website, by using the customer helpline: +420 284 000 602 or by contacting your ticketing agent.

Czech Airlines temporarily suspends the operation of its flights from/to Prague for the period from 16 March 2020 as a result of the declared state of emergency by the Government of the Czech Republic and a related ban on entry to the Czech Republic for all foreigners and a ban on travelling abroad for all Czech citizens.

Clients with tickets for the cancelled flights can change their departure date, i.e. rebook to a later date, via the MY BOOKINGS application on our website, by contacting their ticketing agent or by calling our customer helpline at: + 420-284-000-601.

Due to the naturally increased number of requests to change bookings, it may take longer to process your request. We apologise for the inconvenience caused and thank you for your understanding!

Czech Airlines sales offices (on Evropská 846/176a, Prague 6 and in Prague Airport Terminals 1 & 2) are temporarily closed due to the anti-crisis measures adopted by the Government of the Czech Republic. We apologise for the inconvenience caused and thank you for your understanding.

 

Members of the American Chamber of Commerce in the Czech Republic